King Billy Casino Reviews by Players

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This topic contains 2 replies, has 2 voices, and was last updated by  Rus 2 months ago.

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  • #2008

    Personal players’ feedback, user reviews and everything related to King Billy Casino you can post and view here.

    #3168

    Thomas Lermen

    Direx N.V. provide a service what is illegal is switzerland and against the official law from the federal swiss authority. Also i informed the company several times i am addicted and they accept more deposits, duplicate account with the same information and void money.
    No one cares about addiction, there is no blacklist, no support for addiction, and they aloud multiple accounts and deposits, winning will be void.
    Special King Billy Casino accept deposit from a duplicat account, because my first one was closed and i forgot this completely. I wants to withdrawal my money, and the void the money straight away even in they terms is written- can be void, they dont ask why i open a duplicat, void the money straight away, rude staff, no support, no understanding, aloud addicted people continue gaming with the same datas. There is no protection, when it is enough to change the email address and open as an addicted person an new account. I ask the casino to refund my deposit so solved this case, they dont care.

    #3529

    Rus

    The player (complainant) registered in King Billy Casino 2nd of August, 2018.
    Made deposits, played, uploaded documents, passed verification, made withdrawals, contacted support via Live Chat with the request, quote: ‘Please close my account I have a gambling problem thanks’.
    Per player’s request, his account was closed on the permanent basis due to acknowledging of being gambling addicted.

    Moreover, 5 month later, the player contacted us via Live Chat under the same name and email with a request to reopen account. We’d like to underline the fact that as a licensed and a reputable casino, player’s request was not fulfilled but politely denied. The player was informed, quote: ‘Dear (undisclosed), by your request, your account at King Billy Casino has been closed and will not be opened again in the future.’
    The player’s first account has never been reopened and never will be.

    April 16, 2019 one more account under name (undisclosed) with the same profile information as it was found out later, at the time of account verification, was registered by a player. A player made deposits and uploaded documents.

    Once the duplicate account was detected, the second account created by a player was closed due to violations of General Terms and Conditions of King Billy casino:
    1) 10.2.2 You have the right to use only one account. One account per a residence address, an IP address, a PC. If You register more than one member account, all Your accounts can be suspended or deleted, and all bets can be void.

    2) Due to the fact that the player acknowledged his gambling addiction and many times pointed out it in communication with the support department in the email correspondence, the account, a priory, cannot exist in King Billy Casino.

    Taking into consideration all mentioned above, we can state with confidence that no violations were made from the casino’s side and It is solely player’s responsibility to assure he follows casino’s established Terms and Conditions.

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